Think long-term. Enjoy long-term success.
Customers first is a core value at IDEA, which is why we practice relationship-driven account management aimed at supporting each customer in designing the unique way they use our solutions and services. Our customers can count on IDEA to be a valuable partner in their success. No problem is too small or big for our trained, passionate staff. Our support resources include:
Account Management Program – You will be assigned to a personal account manager as soon as you sign-up for a solution or service. Your account manager will be your first line of support and will guide you through each step of implementation so you can Unleash the power of e right away. They will continue to be your go-to contacts when you have a question, need support or just want to know how to improve a process. They will either know the answer to your question or put you in contact with a team member who does.
IDEA Customer Portal – Another benefit to becoming a customer is secure access to the IDEA Customer Portal. Once you are set-up as a portal user, you will have direct access to all the solutions in which you are subscribed in one location – no need to log in multiple times! Other resources you’ll gain access to:
- On-demand eLearning modules including IDW, IDX Tracker and IRD CERICOMX Training schedules and PowerPoint slides
- Product user guides and support documentation
- Standards knowledge base
- Ability to create support tickets
- Real-time customizable news
- Expanded contact information
Customers will also receive product enhancements and notifications and have the option to attend user group meetings at our annual customer training and education event, the IDEA E-Biz Forum.