Think long-term. Enjoy long-term success.

Customers first is a core value at IDEA, which is why we practice relationship-driven account management aimed at supporting each customer in designing the unique way they use our solutions and services. Our customers can count on IDEA to be a valuable partner in their success. No problem is too small or big for our trained, passionate staff. Our support resources include:

Account Management Program – You will be assigned to a personal account manager as soon as you sign-up for a solution or service. Your account manager will be your first line of support and will guide you through each step of implementation so you can Unleash the power of e right away. They will continue to be your go-to contacts when you have a question, need support or just want to know how to improve a process. They will either know the answer to your question or put you in contact with a team member who does.

IDEA Customer Portal – Another benefit to becoming a customer is secure access to the IDEA Customer Portal. Once you are set-up as a portal user, you will have direct access to all the solutions in which you are subscribed in one location – no need to log in multiple times! Other resources you’ll gain access to:

  • On-demand eLearning modules including IDW, IDX Tracker and IRD CERICOMX Training schedules and PowerPoint slides
  • Product user guides and support documentation
  • Standards knowledge base
  • Ability to create support tickets
  • Real-time customizable news
  • Expanded contact information

Customers will also receive product enhancements and notifications and have the option to attend user group meetings at our annual customer training and education event, the IDEA E-Biz Forum.

Product announcements and additional educational articles on our products are included in our bi-weekly eNewsletter, This Week in IDEA, available online, through email, and on our RSS feed. 

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From eCommerce and Business-to-Business, Synchronization, Standards Adoption, and Professional services IDEA has the solutions you need to unlock the full value of your business.